Managing Images in Zendesk Media Library
What options are available for managing images in the Zendesk media library?
In the Zendesk media library, you can manage images by inserting them into articles, renaming, replacing, or deleting them. To manage an image, open the media library and click the options menu on the desired image. You can insert the image, view details, rename, replace, or delete it. Guide admins can delete any image, while other users can only delete images they've uploaded. Bulk deletion is also possible by selecting up to 30 images and using the 'Delete selection' option.
More related questions
How do I open and view the media library in Zendesk?
To open and view the media library in Zendesk, you need to be in the article or content block editor. Simply click the Insert image icon on the toolbar, and the media library will open. You can then choose from different tabs to display images,…
How can I upload images to the Zendesk media library?
Uploading images to the Zendesk media library is straightforward. You can manually upload images by opening the media library and clicking 'Upload media'. Alternatively, you can drag and drop images directly into the library. If you're working with…
Can I bulk delete images in the Zendesk media library?
Yes, you can bulk delete images in the Zendesk media library. To do this, open the media library and select the images you want to delete, up to a maximum of 30 at a time. Click 'Actions' and then 'Delete selection'. Review the list of articles and…
Is the media library feature available on all Zendesk plans?
Yes, the media library feature is available on all Zendesk plan levels. However, to use content blocks, you must have an Enterprise plan. This means that while all users can access and use the media library, only those on the Enterprise plan can…
How can I replace an image in the Zendesk media library?
To replace an image in the Zendesk media library, open the media library and click the options menu on the image you want to replace. Select 'Replace media', then upload a new image. The new image will replace the old one in all articles or content…
What happens if I delete an image from the Zendesk media library?
When you delete an image from the Zendesk media library, it is permanently removed from the library and any published articles that use it. Articles that previously contained the image will display a broken image icon. It's important to verify that…
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