Managing High Traffic in Zendesk Chat
What are the best practices for managing high traffic in Zendesk Chat?
To manage high traffic in Zendesk Chat, ensure chats are routed to the right group of agents by using departments and the Pre-Chat form. You can also create a schedule with operating hours to manage chat requests effectively. Additionally, prevent spam by setting up triggers or banning visitors, and optimize dashboard performance by using recommended browsers like IE10, Chrome, or Firefox. For more tips, see the originalZendesk Chat documentation.
More related questions
How can I manage multiple brands using Zendesk Chat?
Managing multiple brands with Zendesk Chat is straightforward. You can add the chat widget to multiple pages for each brand, allowing all traffic to appear in your dashboard. This setup enables you to manage chat support for each website from a…
How do I set up Zendesk Chat for multiple locales?
Setting up Zendesk Chat for multiple locales involves grouping agents by language and using triggers to route chats accordingly. The chat widget can detect the visitor's language and display the chat in that language. You can also manually set the…
How can I prevent spam in Zendesk Chat?
Preventing spam in Zendesk Chat can be achieved by setting up triggers or banning visitors. You might also consider restricting chats to countries you serve to reduce unwanted traffic. These measures help ensure that your chat support remains…
How do I optimize Zendesk Chat for different languages?
Optimizing Zendesk Chat for different languages involves grouping agents by language and using the Pre-chat form to allow visitors to select their language. The chat widget can automatically detect and display the correct language based on the…
What steps can I take to improve Zendesk Chat dashboard performance?
Improving Zendesk Chat dashboard performance can be achieved by using recommended browsers like IE10, Chrome, or Firefox. If you experience browser lag, it might be due to memory issues or third-party plugins. Additionally, consider using the High…
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