To manage chat transfers that override agent limits, communication is key. Encourage agents to discuss before transferring chats to avoid overwhelming any single agent. Alternatively, you can adjust the chat limits for specific agents to better handle the volume of transferred chats. This ensures a balanced workload and maintains efficient customer service.
Transferred chats in Zendesk override agent chat limits to ensure seamless communication. This is expected behavior, allowing agents to transfer chats without restrictions. If this is causing issues, consider having agents communicate before…
Yes, it's normal for chat transfers to bypass chat limits in Zendesk. This feature is designed to facilitate smooth transitions between agents, ensuring that customer service is not interrupted. If this functionality is causing issues, consider…
If chat transfers are overwhelming your agents, consider reducing the chat limit for specific agents or improving team communication. This can help distribute the workload more evenly and prevent any single agent from becoming overwhelmed….