Agent Chat Limits Overridden by Transfers in Zendesk
Learn why chat transfers override agent chat limits in Zendesk and how to manage it effectively.
Why are my agent chat limits overridden by chat transfers in Zendesk?
Transferred chats in Zendesk override agent chat limits to ensure seamless communication. This is expected behavior, allowing agents to transfer chats without restrictions. If this is causing issues, consider having agents communicate before transferring or adjust the chat limits for specific agents. For more details, you can refer to the originalZendesk article.
More related questions
How can I manage chat transfers that override agent limits in Zendesk?
To manage chat transfers that override agent limits, communication is key. Encourage agents to discuss before transferring chats to avoid overwhelming any single agent. Alternatively, you can adjust the chat limits for specific agents to better…
Is it normal for chat transfers to bypass chat limits in Zendesk?
Yes, it's normal for chat transfers to bypass chat limits in Zendesk. This feature is designed to facilitate smooth transitions between agents, ensuring that customer service is not interrupted. If this functionality is causing issues, consider…
What should I do if chat transfers are overwhelming my agents in Zendesk?
If chat transfers are overwhelming your agents, consider reducing the chat limit for specific agents or improving team communication. This can help distribute the workload more evenly and prevent any single agent from becoming overwhelmed….
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