In Zendesk, notifications for article verification are automatically sent to the article owner once the verification frequency is met.
You can set a group as the article owner to manage who receives these notifications. Unfortunately, the notification message itself cannot be customized, as it is system-generated. For feedback or suggestions, consider sharing them on Zendesk's Product Feedback Page.
To edit an article verification rule in Zendesk, you need to access the settings in Guide. Start by clicking the Settings icon in the sidebar, then select Article verification. From there, click on the name of the rule you wish to edit. You can…
Duplicating an article verification rule in Zendesk is a straightforward process. First, navigate to the Guide and click the Settings icon in the sidebar, then select Article verification. Find the rule you want to duplicate, click its name, and…
Deleting an article verification rule in Zendesk removes it from your list of rules, but it doesn't automatically verify articles. If a rule that generated unverified articles is deleted, those articles will remain unverified until they are…
Currently, Zendesk does not offer a direct way to exclude specific articles from the verification process. However, you can create multiple verification rules with different filters to manage which articles are included in the verification process….
Currently, Zendesk does not provide a way to exclude archived articles from the verification process using filters. This means that archived articles may still appear in your verification list unless they are fully deleted. Users are encouraged to…