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Managing Article Verification Notifications in Zendesk

Discover how to manage who receives article verification notifications in Zendesk and the limitations on customization.

How can I manage notifications for article verification in Zendesk?

In Zendesk, notifications for article verification are automatically sent to the article owner once the verification frequency is met.

You can set a group as the article owner to manage who receives these notifications. Unfortunately, the notification message itself cannot be customized, as it is system-generated. For feedback or suggestions, consider sharing them on Zendesk's Product Feedback Page.


More related questions

How can I edit an article verification rule in Zendesk?

To edit an article verification rule in Zendesk, you need to access the settings in Guide. Start by clicking the Settings icon in the sidebar, then select Article verification. From there, click on the name of the rule you wish to edit. You can…

How do I duplicate an article verification rule in Zendesk?

Duplicating an article verification rule in Zendesk is a straightforward process. First, navigate to the Guide and click the Settings icon in the sidebar, then select Article verification. Find the rule you want to duplicate, click its name, and…

What happens if I delete an article verification rule in Zendesk?

Deleting an article verification rule in Zendesk removes it from your list of rules, but it doesn't automatically verify articles. If a rule that generated unverified articles is deleted, those articles will remain unverified until they are…

Can I exclude certain articles from verification in Zendesk?

Currently, Zendesk does not offer a direct way to exclude specific articles from the verification process. However, you can create multiple verification rules with different filters to manage which articles are included in the verification process….

Is there a way to filter archived articles in Zendesk's verification process?

Currently, Zendesk does not provide a way to exclude archived articles from the verification process using filters. This means that archived articles may still appear in your verification list unless they are fully deleted. Users are encouraged to…

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