Editing Article Verification Rules in Zendesk
How can I edit an article verification rule in Zendesk?
To edit an article verification rule in Zendesk, you need to access the settings in Guide.
Start by clicking the Settings icon in the sidebar, then select Article verification. From there, click on the name of the rule you wish to edit. You can change the rule's name, frequency, or filter as needed. Once you've made your changes, don't forget to click Save to apply them. For more detailed instructions, you can refer to theoriginal Zendesk help article.
More related questions
How do I duplicate an article verification rule in Zendesk?
Duplicating an article verification rule in Zendesk is a straightforward process. First, navigate to the Guide and click the Settings icon in the sidebar, then select Article verification. Find the rule you want to duplicate, click its name, and…
What happens if I delete an article verification rule in Zendesk?
Deleting an article verification rule in Zendesk removes it from your list of rules, but it doesn't automatically verify articles. If a rule that generated unverified articles is deleted, those articles will remain unverified until they are…
Can I exclude certain articles from verification in Zendesk?
Currently, Zendesk does not offer a direct way to exclude specific articles from the verification process. However, you can create multiple verification rules with different filters to manage which articles are included in the verification process….
How can I manage notifications for article verification in Zendesk?
In Zendesk, notifications for article verification are automatically sent to the article owner once the verification frequency is met. You can set a group as the article owner to manage who receives these notifications. Unfortunately, the…
Is there a way to filter archived articles in Zendesk's verification process?
Currently, Zendesk does not provide a way to exclude archived articles from the verification process using filters. This means that archived articles may still appear in your verification list unless they are fully deleted. Users are encouraged to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
