Managing Article Ownership Changes in Zendesk
What happens if an article owner leaves the company?
If an article owner leaves the company and their email becomes invalid, the article remains on the 'Needs verification' list, but reminder emails will not be sent. To resolve this, you should reassign the article to a valid agent.
Reassigning ensures that the article continues to receive the necessary attention and updates, maintaining the integrity of your knowledge base. It's important to manage article ownership effectively to avoid lapses in content verification.
More related questions
What is article verification in Zendesk and why is it important?
Article verification in Zendesk is a process to ensure that your knowledge base articles are accurate and up-to-date. It involves marking articles as verified or unverified, prompting reviews and updates as necessary. This process is crucial for…
How does the article verification process work in Zendesk?
The article verification process in Zendesk involves marking articles as verified or unverified to ensure they are current and accurate. Initially, articles are neither verified nor unverified. Admins can choose to manually unverify articles or set…
What are article verification emails in Zendesk?
Article verification emails in Zendesk are reminders sent to article owners with unverified articles. These emails are dispatched on Mondays and Wednesdays, listing all articles that need verification. If an article owner doesn't have a valid…
How can I perform a one-time article verification in Zendesk?
To perform a one-time article verification in Zendesk, you can manually select articles from the list and set them to 'unverified' using the bulk actions menu. This is useful for scenarios like rebranding, where you need to review and update…
Can I automate article verification in Zendesk?
Yes, you can automate article verification in Zendesk by creating verification rules. These rules can be set based on specific criteria and frequency, such as every three months for articles with certain labels or categories. Once a rule is set, it…
How do I stop receiving article verification emails?
To stop receiving article verification emails in Zendesk, you need to verify all articles listed in the emails. You can do this by clicking the article links in the email and verifying them through the article settings. If you no longer own the…
Do I need to verify every translation of an article?
No, in Zendesk, article verification applies only to the default language of the article. For example, if an article's default language is English, only the English version needs to be verified. However, you can manually track and verify…
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