Automating Article Verification in Zendesk
Can I automate article verification based on article statistics in Zendesk?
As of now, Zendesk does not support automating article verification based on article statistics directly. However, you can use filters in verification rules to apply them to specific articles based on their attributes.
While there isn't an API endpoint to automate this process, you can modify article attributes using the API and apply verification rules accordingly. For detailed statistics, consider integrating with Google Analytics.
More related questions
How can I manually unverify articles in Zendesk Guide?
To manually unverify articles in Zendesk Guide, you can initiate a one-time review of your knowledge base content. This is useful if you need to update articles, such as when rebranding. You can unverify individual articles or do it in bulk. To…
What are article verification rules in Zendesk Guide?
Article verification rules in Zendesk Guide help ensure your content stays current by sending reminders when articles need review. You can set these rules based on criteria like labels, categories, or last update time. To create a rule, you must be…
Can I change the recipients of article verification emails in Zendesk?
No, you cannot change or add recipients to the article verification email notifications in Zendesk. The email reminders are automatically sent to the article owner, who is the author by default. If you need to change the recipient, you can reassign…
How do I create a verification rule in Zendesk Guide?
Creating a verification rule in Zendesk Guide is straightforward and helps keep your content fresh. You can set rules based on specific criteria and intervals. To create a rule, navigate to the Settings icon in the sidebar, click Article…
Is it possible to exclude certain articles from verification in Zendesk?
Currently, Zendesk does not offer a direct way to exclude specific articles from verification. However, you can use filters to ensure certain articles are not included in the rules you create. While this feature is not natively available, you can…
How can I manage email notifications for article verification in Zendesk?
Unfortunately, Zendesk does not allow you to disable email notifications for article verification. If you want to avoid receiving these emails, you can delete the verification rule entirely. As a workaround, some users create email rules in their…
What happens if I downgrade an article owner in Zendesk?
If you downgrade an article owner from an agent to an end user in Zendesk, you must reassign their article ownership to a current Guide agent or admin. Failing to reassign ownership means the downgraded user will still receive article verification…
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