Manage End User Access in Zendesk Help Center
How can I manage end user access to the Help Center and Web Widget?
To manage end user access to the Help Center and Web Widget, you can adjust settings in Zendesk Guide and Support. For example, you can hide the 'Submit a Request' link by default and show it only to users with a specific tag.
This involves configuring user segments and customizing the Guide code to check for user tags. By doing so, you can control who can submit tickets and who can only view Help Center content. This setup requires some coding changes in Zendesk Guide.
More related questions
How can I add end users in Zendesk?
You can add end users in Zendesk by creating new user accounts manually. This can be done by both agents and administrators. If you're on a call with a customer who hasn't requested support before, you can create an account for them and follow up…
Can agents with restricted ticket access add end users?
Agents with restricted ticket access cannot create or edit end users in Zendesk. This restriction applies to agents whose access is set to anything other than 'All tickets'. If you need agents to add end users, they must have access to all tickets….
Is it possible to add an end user with only a phone number?
Yes, you can add an end user in Zendesk with just a phone number and name. When creating a new user manually, you can leave the email address blank and add the phone number once you're on the new user's profile. Keep in mind that users without an…
Can I create an end user without an email or phone number?
Unfortunately, you cannot create an end user in Zendesk without an email address or phone number. An email address is required when submitting a request via the help center web form. The only exception is when a support request is submitted via…
How can admins add multiple end users at once in Zendesk?
Admins can add multiple end users at once in Zendesk by using bulk import or the Zendesk API. This is a convenient way to manage large numbers of users efficiently. Bulk importing allows you to upload a CSV file with user details, while the API…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
