Manage Customer Satisfaction in Zendesk
How can I manage customer satisfaction in Zendesk?
Zendesk allows you to enable and use customer satisfaction ratings through CSAT surveys. This feature helps you gather feedback from customers and improve your service based on their responses.
More related questions
What can I manage in the Zendesk Admin Center?
In the Zendesk Admin Center, you can manage a wide range of settings and configurations for your account. This includes billing, security, brand management, and more. You can also handle team management, configure user settings, and manage…
How do I manage billing and subscriptions in Zendesk?
Managing billing and subscriptions in Zendesk is straightforward through the Admin Center. You can handle subscriptions, invoices, payments, and account ownership. This section allows you to keep track of your financial interactions with Zendesk…
What security settings can I configure in Zendesk?
Zendesk provides robust security settings that you can configure in the Admin Center. You can manage team member and end-user authentication, set up single sign-on, and configure IP restrictions. Additionally, you can access security documents and…
How can I manage my team in Zendesk?
In Zendesk, you can manage your team by organizing team members into groups, assigning roles, and setting up skills. The Admin Center allows you to efficiently manage agents and admins, ensuring that your team is structured and operates smoothly.
What are the options for managing communication channels in Zendesk?
Zendesk offers various options for managing communication channels, including messaging, social media, email, and voice. You can set up web and mobile messaging, manage social media accounts, and configure email and Talk settings. This ensures you…
How do I use the Zendesk Sandbox feature?
The Sandbox feature in Zendesk allows you to test changes before making them public. This is a great way to ensure that any updates or new configurations work as expected without affecting your live environment.
What tools are available for tracking account activity in Zendesk?
Zendesk provides tools like the audit log to track account activity. This feature allows you to monitor changes and actions taken within your account, providing transparency and accountability.
What are the options for managing apps and integrations in Zendesk?
In Zendesk, you can manage both public and private applications, as well as account integrations. The Admin Center provides options to view integration logs and manage API settings, ensuring seamless data flow in and out of Zendesk.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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