Making Outbound Calls from Zendesk Tickets
Can I make an outbound call from an existing ticket in Zendesk?
Yes, you can make an outbound call directly from an existing ticket in Zendesk. This feature allows you to initiate a call from any ticket that isn't closed, even if it wasn't created by an incoming call.
To do this, open the ticket and use the channel switcher menu in the message composer to select 'Call
More related questions
How can I make an outbound call from the Zendesk Talk console?
To make an outbound call from the Zendesk Talk console, you need to access the Talk icon in the Support toolbar. From there, click the dial pad icon to enter the phone number you wish to call. The default number used will be the last one you used,…
How do I make an outbound call from a user's profile in Zendesk?
Making an outbound call from a user's profile in Zendesk is straightforward. When you initiate a call this way, the call details are automatically added to a new ticket. To make a call, open the user's profile and click on their number in the Phone…
Can I pause call recordings during outbound calls in Zendesk?
Yes, you can pause call recordings during outbound calls in Zendesk, but this feature is only available on Talk Professional and Enterprise plans. Agents have the ability to pause and resume call recordings as needed. To set this up, you need to…
How can I limit outbound calls to a single phone number in Zendesk?
To limit outbound calls to a single phone number in Zendesk, you can disable outbound calling for all other numbers. This ensures that agents can only use one specific number for outbound calls, standardizing the outbound caller ID. To implement…
Is it possible to integrate Salesforce outbound calls with Zendesk?
Currently, Zendesk's Salesforce Integration does not support direct integration of Salesforce outbound calls with Zendesk outbound calls. However, there are features available that allow you to view Zendesk ticket data in Salesforce. These features…
How does Zendesk handle outbound calls when a ticket's brand changes?
When making an outbound call from a ticket, Zendesk Talk uses a line associated with the ticket's brand. If the brand changes, Talk will use the first available line of the new brand for the call. If the original line is unavailable or not enabled…
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