Limiting Outbound Calls to One Number in Zendesk
How can I limit outbound calls to a single phone number in Zendesk?
To limit outbound calls to a single phone number in Zendesk, you can disable outbound calling for all other numbers. This ensures that agents can only use one specific number for outbound calls, standardizing the outbound caller ID.
To implement this, go to your Talk number settings and disable outbound calling for all but one number. After making these changes, refresh your browser to see the effect. This setup helps prevent agents from accidentally using the wrong number for outbound calls.
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