Making Follow-Up Questions Mandatory in Zendesk CSAT
Is it possible to make the follow-up question mandatory in Zendesk CSAT surveys?
Currently, Zendesk does not allow the follow-up question in CSAT surveys to be mandatory. The follow-up question is optional, and customers can choose to skip it.
However, some users have suggested using third-party add-ons like Simplesat to make the follow-up question required. If you're interested in this functionality, you might consider exploring such options. For more details, you can refer to theoriginal link.
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