Applying Satisfaction Reasons to Zendesk Ticket Views
Can I apply satisfaction reasons to ticket views in Zendesk?
Yes, you can apply satisfaction reasons to ticket views in Zendesk to better organize and manage your tickets. This feature allows you to create views that group tickets by the satisfaction reason given or identify tickets with negative responses and no satisfaction reason.
To build these views, use the views builder where satisfaction reasons appear as condition elements. This helps streamline your workflow and focus on areas needing attention. For more details, refer to theoriginal link.
More related questions
How do I enable satisfaction reasons in Zendesk?
To enable satisfaction reasons in Zendesk, you need to adjust settings in the Admin Center. First, click the People icon in the sidebar, then select Configuration > End users. Next, click the Satisfaction tab and ensure 'Allow customers to rate…
Can I customize satisfaction reasons in Zendesk?
Yes, you can customize satisfaction reasons in Zendesk to better fit your brand and customer needs. You can add up to five custom reasons and remove default ones, except for 'Some other reason.' Customizing allows you to reflect specific language,…
How can I use satisfaction reasons in Zendesk reporting?
Satisfaction reasons can be a valuable part of your Zendesk reporting, especially if you're using Explore Professional or Enterprise. These tools allow you to create detailed reports that analyze customer satisfaction reasons, helping you…
How do I apply satisfaction reasons to business rules in Zendesk?
In Zendesk, you can apply satisfaction reasons to business rules like triggers and automations. This allows you to create rules that respond to specific satisfaction reasons, drawing attention to tickets with certain responses. Satisfaction reasons…
Is it possible to make the follow-up question mandatory in Zendesk CSAT surveys?
Currently, Zendesk does not allow the follow-up question in CSAT surveys to be mandatory. The follow-up question is optional, and customers can choose to skip it. However, some users have suggested using third-party add-ons like Simplesat to make…
Can I localize satisfaction reasons in Zendesk?
Yes, you can localize satisfaction reasons in Zendesk to cater to customers in different languages. This is done by integrating your reasons with dynamic content, allowing you to provide translations for each language your customers use. To…
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