Macro Permissions for Agents in Zendesk
Agents can create personal macros, but shared macros are for admins. Custom roles may offer flexibility.
What are the macro permissions for agents in Zendesk?
Agents in Zendesk are limited to creating personal macros. Shared macros are reserved for admins. However, if your Zendesk plan includes custom roles, you can modify macro permissions for agents, potentially allowing them to create shared macros. For more information, check out the article: Creating macros for tickets.
More related questions
Can agents create shared macros in Zendesk?
No, agents cannot create shared macros in Zendesk. Only admins have the permission to create shared macros. However, if your plan includes custom roles, you might be able to adjust macro permissions for agents, allowing some flexibility. For more…
How can custom roles affect macro creation in Zendesk?
Custom roles in Zendesk can provide flexibility in macro creation permissions. While agents typically can only create personal macros, custom roles may allow you to adjust these permissions, potentially enabling agents to create shared macros. For…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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