Custom Roles and Macro Creation in Zendesk
Custom roles can adjust macro permissions, allowing agents to create shared macros in some cases.
How can custom roles affect macro creation in Zendesk?
Custom roles in Zendesk can provide flexibility in macro creation permissions. While agents typically can only create personal macros, custom roles may allow you to adjust these permissions, potentially enabling agents to create shared macros. For further details, see the article: Creating macros for tickets.
More related questions
Can agents create shared macros in Zendesk?
No, agents cannot create shared macros in Zendesk. Only admins have the permission to create shared macros. However, if your plan includes custom roles, you might be able to adjust macro permissions for agents, allowing some flexibility. For more…
What are the macro permissions for agents in Zendesk?
Agents in Zendesk are limited to creating personal macros. Shared macros are reserved for admins. However, if your Zendesk plan includes custom roles, you can modify macro permissions for agents, potentially allowing them to create shared macros….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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