The WFM time tracker icon is conveniently located in the top bar of Zendesk Support.
This icon provides quick access to the Workforce Management web app, allowing you to open it directly from the top bar. This feature is designed to streamline your workflow by providing easy access to workforce management tools.
You can easily access the Zendesk Workforce Management (WFM) web app from within Zendesk. To do this, simply click on the Zendesk Products icon located in the top bar and select Workforce Management. Alternatively, you can click on the WFM time…
Access to the Zendesk Workforce Management (WFM) web app is available to admins and team members with the necessary permissions. This ensures that only authorized personnel can manage and oversee workforce tasks, maintaining security and efficiency…