Limitations on Article Suggestions in Zendesk Widget
Can I show more than three articles in Zendesk Web Widget (Classic)?
Currently, the Zendesk Web Widget (Classic) is limited to showing only three articles when using labeled suggestions.
This limitation is not configurable at the moment, and any changes to this feature would be announced on Zendesk's Announcements page. If you need more flexibility, consider submitting a feature request through Zendesk's product feedback community.
More related questions
How can I automatically show top articles in Zendesk Web Widget (Classic)?
You can automatically display top articles in the Zendesk Web Widget (Classic) by using either the Contextual Help feature or custom code. The Contextual Help feature suggests articles based on the context of the webpage the visitor is on….
What is the Contextual Help feature in Zendesk Web Widget (Classic)?
The Contextual Help feature in Zendesk Web Widget (Classic) automatically suggests articles based on the context of the webpage the visitor is on. This feature analyzes the content of the webpage and searches your help center to recommend relevant…
How do I use custom code to suggest articles in Zendesk Web Widget (Classic)?
To use custom code for suggesting articles in Zendesk Web Widget (Classic), you can utilize the SetHelpSuggestions API method. This involves adding a specific line of JavaScript code to your Web Widget implementation. For example, to automatically…
How can I add multiple keywords for article suggestions in Zendesk Web Widget (Classic)?
You can add multiple keywords for article suggestions in Zendesk Web Widget (Classic) by using labels. For example, you can specify multiple labels like this:zE.setHelpCenterSuggestions({ labels: ['label1', 'label2'] });. This feature is…
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