Automatically Show Top Articles in Zendesk Widget
How can I automatically show top articles in Zendesk Web Widget (Classic)?
You can automatically display top articles in the Zendesk Web Widget (Classic) by using either the Contextual Help feature or custom code.
The Contextual Help feature suggests articles based on the context of the webpage the visitor is on. Alternatively, you can use the SetHelpSuggestions API method to specify search terms that will automatically display relevant articles when the widget is opened. This involves adding a line of code to your Web Widget implementation. For more details, check out the originalZendesk help article.
More related questions
What is the Contextual Help feature in Zendesk Web Widget (Classic)?
The Contextual Help feature in Zendesk Web Widget (Classic) automatically suggests articles based on the context of the webpage the visitor is on. This feature analyzes the content of the webpage and searches your help center to recommend relevant…
How do I use custom code to suggest articles in Zendesk Web Widget (Classic)?
To use custom code for suggesting articles in Zendesk Web Widget (Classic), you can utilize the SetHelpSuggestions API method. This involves adding a specific line of JavaScript code to your Web Widget implementation. For example, to automatically…
Can I show more than three articles in Zendesk Web Widget (Classic)?
Currently, the Zendesk Web Widget (Classic) is limited to showing only three articles when using labeled suggestions. This limitation is not configurable at the moment, and any changes to this feature would be announced on Zendesk's Announcements…
How can I add multiple keywords for article suggestions in Zendesk Web Widget (Classic)?
You can add multiple keywords for article suggestions in Zendesk Web Widget (Classic) by using labels. For example, you can specify multiple labels like this:zE.setHelpCenterSuggestions({ labels: ['label1', 'label2'] });. This feature is…
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