Limitations of Zendesk's New Agent Permissions
What are the limitations of the new agent permissions in Zendesk?
The new agent permissions in Zendesk come with certain limitations. Agents cannot assign roles to themselves or manage assignments to admin roles. These permissions are designed to allow agents to manage other team members without needing admin privileges, thus helping admins delegate responsibilities more effectively.
For more details, refer to theZendesk announcement.
More related questions
What are the new agent permissions in Zendesk for managing team members?
Zendesk has introduced new permissions for agents to manage other team members. These permissions allow agents in custom roles on Enterprise and Enterprise Plus plans to view and manage other team members with options like 'Not Allowed', 'View…
Why did Zendesk pause the rollout of new agent permissions?
Zendesk paused the rollout of new agent permissions due to a recent service incident. The rollout, which started on July 8, 2024, was initially paused to address security vulnerabilities. These issues have since been resolved, and Zendesk plans to…
How can agents search for end users with the new permissions?
With the new permissions, agents can search and view lists of end users separately from accessing individual profiles. Agents can search for end users by name, email address, phone number, or organization. This feature is part of the new…
What do I need to do to access the new agent permissions in Zendesk?
You don't need to do anything to access the new agent permissions in Zendesk. These permissions are being rolled out automatically to all Enterprise accounts. When you add or edit custom roles, the new permissions will be available for you to set,…
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