Limitations of Reporting on Agent Availability in Zendesk Talk
What are the limitations of reporting on agent availability in Zendesk Talk?
The main limitation is that agent availability data is only available in real-time on the native Talk dashboard and not for extended periods.
Metrics like total online time and total away time are not available in Explore, which focuses on call-related data. This means you cannot generate historical reports on agent availability directly from Explore. However, you can use the API to fetch this data if needed.
More related questions
Can I report on agent availability in Zendesk Talk?
Yes, you can report on agent availability in Zendesk Talk using the native Talk reporting dashboard. However, this data is real-time and not editable for extended periods. While the native Talk dashboard provides real-time metrics like total online…
Is agent availability data available in Zendesk Explore?
No, agent availability data is not available in Zendesk Explore. Explore focuses on call-related metrics. While Explore provides extensive reporting capabilities, it does not include agent-level metrics such as total online time or total away time….
How can I monitor real-time agent availability in Zendesk Talk?
You can monitor real-time agent availability in Zendesk Talk using the native Talk reporting dashboard. The Talk dashboard provides real-time data on agent availability, including metrics like total online time and total away time. This allows you…
Can I use the API to report on agent availability in Zendesk Talk?
Yes, you can use the API to report on agent availability in Zendesk Talk by fetching available_time data. While the native Talk reporting dashboard provides real-time data, for more detailed reporting, you can use the API Agent Activity to access…
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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