There are a few limitations to keep in mind when reordering views in Zendesk.
You can only reorder views on the same page, so if your list spans multiple pages, you may need to adjust the sorting order first. Additionally, if your list is filtered by a specific group, reordering might not be possible. These limitations ensure that views remain organized and manageable.
To access the Views admin page in Zendesk, navigate through the Admin Center. Start by clicking on 'Workspaces' in the sidebar, then select 'Agent tools' followed by 'Views'. This will open the Views management page where you can manage all your…
Filtering views in Zendesk helps you manage your ticket lists more effectively. To filter your views, go to the Views admin page and click the 'All shared views' drop-down menu. You can choose to display all shared views, views shared with all…
Zendesk allows you to sort your views based on several properties for better organization. You can sort views by position, name, created date, or updated date. To do this, navigate to the Views admin page, click the 'Sort by' menu in the upper…
Reordering views in Zendesk allows you to prioritize frequently used views. To reorder, go to the Views admin page, click the options menu in the upper right, and select 'Reorder page'. You can then click and drag the view names to adjust their…
Yes, you can configure Zendesk so that agents only see views relevant to their team. This is done by sharing views with specific groups. When setting up views, ensure they are shared only with the groups that need access. This way, agents from one…