Filtering Views in Zendesk
How can I filter the list of views in Zendesk?
Filtering views in Zendesk helps you manage your ticket lists more effectively.
To filter your views, go to the Views admin page and click the 'All shared views' drop-down menu. You can choose to display all shared views, views shared with all agents, personal views, or views available to specific groups. To return to the unfiltered list, simply select 'All shared views' again.
More related questions
How do I access the Views admin page in Zendesk?
To access the Views admin page in Zendesk, navigate through the Admin Center. Start by clicking on 'Workspaces' in the sidebar, then select 'Agent tools' followed by 'Views'. This will open the Views management page where you can manage all your…
What options are available for sorting views in Zendesk?
Zendesk allows you to sort your views based on several properties for better organization. You can sort views by position, name, created date, or updated date. To do this, navigate to the Views admin page, click the 'Sort by' menu in the upper…
How can I reorder views in Zendesk?
Reordering views in Zendesk allows you to prioritize frequently used views. To reorder, go to the Views admin page, click the options menu in the upper right, and select 'Reorder page'. You can then click and drag the view names to adjust their…
Can agents see only the views relevant to their team in Zendesk?
Yes, you can configure Zendesk so that agents only see views relevant to their team. This is done by sharing views with specific groups. When setting up views, ensure they are shared only with the groups that need access. This way, agents from one…
What are the limitations when reordering views in Zendesk?
There are a few limitations to keep in mind when reordering views in Zendesk. You can only reorder views on the same page, so if your list spans multiple pages, you may need to adjust the sorting order first. Additionally, if your list is filtered…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
