Limitations of Google and Zendesk Sell Contact Sync
What are the limitations of syncing contacts between Google and Zendesk Sell?
When syncing contacts between Google and Zendesk Sell, there are a few limitations to be aware of. Google allows a maximum of 25,000 contacts to be synced from Sell to Google Contacts, while Sell itself has no such limitation.
Additionally, only person contacts are synced from Sell to Google, not company contacts. It's also important to note that updates to contacts have specific rules: updates made in Google to contacts that originated there will sync to Sell, but updates made in Google to contacts that originated in Sell will not sync back to Sell. Similarly, updates made in Sell will not sync to Google.
More related questions
How do I sync my Google contacts with Zendesk Sell?
To sync your Google contacts with Zendesk Sell, you need to enable the Google integration in Sell. Start by clicking the Settings icon, then select Integrations > Integrations. Locate the Google integration and click Enable. You'll be prompted to…
Can I sync only specific contact groups from Google to Zendesk Sell?
Yes, you can choose to sync specific contact groups from Google to Zendesk Sell instead of syncing all your contacts. During the integration setup, you have the option to select which contact groups you want to sync. This flexibility allows you to…
How often do Zendesk Sell and Google contacts sync?
Zendesk Sell and Google contacts sync every 15 minutes. This means that any new contacts added in either platform will appear in the other within this time frame. However, it's important to note that this sync frequency applies to new contacts…
What happens if I delete a synced contact in Google or Zendesk Sell?
If you delete a synced contact in Google, it will not be deleted from Zendesk Sell. Similarly, if you delete a contact in Sell, it will not be removed from the Base CRM contact group in Google. This behavior ensures that your contact data remains…
Can each team member integrate their own Google account with Zendesk Sell?
Yes, each team member can integrate their own Google account with Zendesk Sell. However, each user can only integrate with a single Google account at a time. This means that team members have the flexibility to sync their personal Google contacts…
How are updates to contacts handled in the Google and Zendesk Sell integration?
Updates to contacts in the Google and Zendesk Sell integration follow specific rules. If you update a contact in Google that originated there, the update will sync to Sell. However, if you update a contact in Google that originated in Sell, the…
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