Language Display Preferences in Zendesk Help Center
How is the language displayed to users in the Zendesk Help Center?
The language displayed to users in the Zendesk Help Center is determined by several factors, in order of preference: the language specified in the URL, the user's current active session language, the language preference set in the user's profile, the preferred language of the user's browser, and other compatible languages specified by the browser. If none of these match, the default language of the Help Center is used.
More related questions
How do I enable multiple languages in my Zendesk Help Center?
To enable multiple languages in your Zendesk Help Center, you need to be a Guide Admin. First, navigate to the Language settings in Guide by clicking the Settings icon in the sidebar. Then, select 'Add new language' and choose from the list of…
What happens if a language is enabled but not all articles are translated?
If a language is enabled in your Help Center but not all articles are translated, users will see the default language version of the article. For example, if a user's browser language is set to French but an article is not translated into French,…
How can I change the name of my Help Center in different languages?
You can change the name of your Help Center for different languages by accessing the Language settings in Guide. On the Help Center Language page, click in the name field for any language and enter a new name. Once you've made your changes, click…
Can I remove a language from my Zendesk Help Center?
Yes, you can remove a language from your Zendesk Help Center by deleting it from the Language settings page. When you delete a language, the articles in that language are unpublished but remain in the Guide admin. If you decide to add the language…
What should I do if my Help Center content is only partially translated?
If your Help Center content is only partially translated, consider redirecting untranslated articles to an existing language or adding a default language version of the article to the translation page. This ensures that users can still access the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
