Klaus QA for Multi-Agent Contacts
How does Klaus handle QA for contacts managed by multiple agents?
Klaus defaults to attributing QA to the assignee of a contact, but it also allows you to select different agents for QA. If multiple agents have worked on a ticket, you can choose to QA each agent individually, ensuring that all contributions are recognized and evaluated.
More related questions
Is Klaus included in my Zendesk subscription?
Klaus is not automatically included in your Zendesk subscription. If you're interested in adding Klaus to your current Zendesk plan, it's best to contact your Zendesk representative for specific pricing details. Klaus is available in two versions:…
How does Tymeshift manage unexpected high volume periods?
Tymeshift can effectively manage unexpected high volume periods by using its dashboard to monitor peaks throughout the day. You can regenerate schedules based on new data as it comes in. For planned high volume events, you can also add volume…
What changes have been made to Tymeshift since its integration with Zendesk?
Since its integration with Zendesk, Tymeshift has undergone several enhancements. These include increased reporting customization capabilities, improved metrics, more seamless integration, and an enhanced user interface. Users can now enjoy better…
Can agents request schedule changes in Tymeshift?
Yes, agents can request schedule changes in Tymeshift, and this is an area of focus for further development. Currently, agents can request time off, and more features are being developed to enhance the agent experience (EX) by allowing them to…
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