Keyboard Shortcut for Taking Tickets in Zendesk
Is there a keyboard shortcut to take a ticket in Zendesk?
Unfortunately, there isn't a direct keyboard shortcut to take a ticket in Zendesk. However, you can navigate using shortcuts like 'ctrl-alt-r' to toggle to the Requester page and 'ctrl-alt-t' to return to the ticket page, then tab to the Assignee field to assign the ticket to yourself.
More related questions
How can I view the list of keyboard shortcuts in Zendesk Support?
To view the list of keyboard shortcuts in Zendesk Support, simply click on your profile icon in the upper-right corner of the page header and select 'Keyboard shortcuts'. If omnichannel routing is activated, you might need to select 'Help' first,…
How do I deactivate keyboard shortcuts in Zendesk Support?
Deactivating keyboard shortcuts in Zendesk Support is straightforward. First, open the list of keyboard shortcuts by clicking your profile icon and selecting 'Keyboard shortcuts'. At the bottom left of the list, uncheck 'Enable keyboard shortcuts'….
Can I customize keyboard shortcuts in Zendesk Support?
Currently, Zendesk Support does not offer the functionality to customize keyboard shortcuts. Some users have expressed interest in this feature, but as of now, you can only enable or disable the existing shortcuts.
Why are my keyboard shortcuts not working on Mac?
If you're experiencing issues with keyboard shortcuts on a Mac, ensure you're using the correct keys. For instance, the 'alt' key on Windows corresponds to the 'option' key on Mac. If problems persist, try clearing your browser's cache and cookies,…
How can I download the keyboard shortcuts list as a PDF?
To download the keyboard shortcuts list as a PDF, first open the list by clicking your profile icon and selecting 'Keyboard shortcuts'. Once the list appears, click on 'Download as a PDF' to save the document to your device.
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
