How to View Keyboard Shortcuts in Zendesk Support
How can I view the list of keyboard shortcuts in Zendesk Support?
To view the list of keyboard shortcuts in Zendesk Support, simply click on your profile icon in the upper-right corner of the page header and select 'Keyboard shortcuts'. If omnichannel routing is activated, you might need to select 'Help' first, then 'Keyboard shortcuts'. A list of available shortcuts will appear, and you can also download this list as a PDF for easy reference.Learn more.
More related questions
How do I deactivate keyboard shortcuts in Zendesk Support?
Deactivating keyboard shortcuts in Zendesk Support is straightforward. First, open the list of keyboard shortcuts by clicking your profile icon and selecting 'Keyboard shortcuts'. At the bottom left of the list, uncheck 'Enable keyboard shortcuts'….
Can I customize keyboard shortcuts in Zendesk Support?
Currently, Zendesk Support does not offer the functionality to customize keyboard shortcuts. Some users have expressed interest in this feature, but as of now, you can only enable or disable the existing shortcuts.
Why are my keyboard shortcuts not working on Mac?
If you're experiencing issues with keyboard shortcuts on a Mac, ensure you're using the correct keys. For instance, the 'alt' key on Windows corresponds to the 'option' key on Mac. If problems persist, try clearing your browser's cache and cookies,…
Is there a keyboard shortcut to take a ticket in Zendesk?
Unfortunately, there isn't a direct keyboard shortcut to take a ticket in Zendesk. However, you can navigate using shortcuts like 'ctrl-alt-r' to toggle to the Requester page and 'ctrl-alt-t' to return to the ticket page, then tab to the Assignee…
How can I download the keyboard shortcuts list as a PDF?
To download the keyboard shortcuts list as a PDF, first open the list by clicking your profile icon and selecting 'Keyboard shortcuts'. Once the list appears, click on 'Download as a PDF' to save the document to your device.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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