Key Considerations for Zendesk's SMTP Connector
What are the considerations before using the Authenticated SMTP Connector?
Before using the Authenticated SMTP Connector, it's important to test it in a Zendesk sandbox environment. This helps your IT team understand the workflow and relationship between resources.
Ensure that email is sent and received from the same domain, and avoid using graylisting for verification emails. Up to fifty support addresses can be added per domain, and it's recommended to allowlist Zendesk hosts/IPs for a robust connection. For more considerations, visit theoriginal link.
More related questions
What is the Authenticated SMTP Connector in Zendesk?
The Authenticated SMTP Connector in Zendesk allows you to connect your own email server to your Zendesk Support instance securely. This feature is ideal for organizations that need to use their own email servers due to corporate policies or data…
How do I configure the Authenticated SMTP Connector in Zendesk?
Configuring the Authenticated SMTP Connector involves three main steps: adding an authenticated domain, adding a support address for outbound sending, and verifying the connection. First, add the domains for which all traffic should be…
How can I sign outbound email traffic with DKIM in Zendesk?
To sign outbound email traffic with DKIM in Zendesk, you need to enable DKIM authentication and add the required CNAME records at your domain. Zendesk will sign outbound traffic with your domain's DKIM tag, ensuring that emails are authenticated as…
What should I know about email headers when using the Authenticated SMTP Connector?
Email headers contain important data and metadata about an email message. While some headers can be manipulated, others should remain unchanged to ensure correct delivery and message integrity. The Authenticated SMTP Connector does not support…
How can I use triggers and views with the Authenticated SMTP Connector?
Using triggers and views with the Authenticated SMTP Connector can help you manage workflows for authenticated and unauthenticated emails. By enabling ticket tagging, you can create views and triggers to route tickets based on their authentication…
How do I rotate or change credentials for the Authenticated SMTP Connector?
Rotating or changing credentials for the Authenticated SMTP Connector involves using two sets of inbound credentials temporarily for seamless rotation. You can cancel existing credentials immediately if a security concern arises. Ensure valid…
How do I disconnect the Authenticated SMTP Connector in Zendesk?
To disconnect the Authenticated SMTP Connector, consider doing so during low-traffic times, as the process takes a few minutes. You may need to coordinate with your domain administrator to re-send any traffic attempted during the disconnection. The…
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