Internal Chat in Zendesk Agent Workspaces
Can I start an internal chat with another agent in Zendesk?
No, you cannot start an internal chat with another agent in Zendesk Agent Workspaces. The platform does not support live chat functionality for internal communication between agents.
Instead, agents can use internal notes or side conversations on a ticket, which are private and only visible to other agents. For more creative workarounds, you might consider embedding your chat widget behind an agent-only login or on a page specifically for agents. For further details, you can explore community posts discussing internal chat options.
More related questions
What are the alternatives to internal chat in Zendesk Agent Workspaces?
Since internal chat isn't available in Zendesk Agent Workspaces, agents can use internal notes or side conversations on tickets. These methods allow agents to communicate privately within the platform. Internal notes and side conversations are…
How can agents communicate internally in Zendesk without live chat?
Agents can communicate internally in Zendesk by using internal notes or side conversations on tickets. These features allow agents to share information privately and keep it organized within the ticketing system. While live chat isn't an option,…
Is there a workaround for internal chat in Zendesk Agent Workspaces?
Yes, there are workarounds for internal chat in Zendesk Agent Workspaces. Although direct internal chat isn't supported, you can use internal notes or side conversations on tickets for private communication. Additionally, consider embedding your…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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