Alternatives to Internal Chat in Zendesk
What are the alternatives to internal chat in Zendesk Agent Workspaces?
Since internal chat isn't available in Zendesk Agent Workspaces, agents can use internal notes or side conversations on tickets. These methods allow agents to communicate privately within the platform.
Internal notes and side conversations are effective for keeping communication organized and accessible only to agents. Additionally, you can explore creative workarounds like embedding chat widgets on agent-specific pages. For more information, check out community discussions on internal chat options.
More related questions
Can I start an internal chat with another agent in Zendesk?
No, you cannot start an internal chat with another agent in Zendesk Agent Workspaces. The platform does not support live chat functionality for internal communication between agents. Instead, agents can use internal notes or side conversations on a…
How can agents communicate internally in Zendesk without live chat?
Agents can communicate internally in Zendesk by using internal notes or side conversations on tickets. These features allow agents to share information privately and keep it organized within the ticketing system. While live chat isn't an option,…
Is there a workaround for internal chat in Zendesk Agent Workspaces?
Yes, there are workarounds for internal chat in Zendesk Agent Workspaces. Although direct internal chat isn't supported, you can use internal notes or side conversations on tickets for private communication. Additionally, consider embedding your…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
