Installing the Zendesk Time Tracking App
How do I install the Zendesk Time Tracking app?
To install the Zendesk Time Tracking app, you need to access the Zendesk Marketplace.
First, navigate to the Admin Center, click on 'Apps and integrations' in the sidebar, and select 'Apps > Channel apps'. Then, click on 'Zendesk Marketplace' and search for the Time Tracking app. Once you find it, click on the title, and on the app details page, click 'Install'. Choose the account you want to install the app to from the drop-down menu and click 'Install' again. After installation, you can configure the app settings as needed. For more details, visit theoriginal link.
More related questions
What are the custom ticket fields created by the Time Tracking app?
The Time Tracking app automatically creates two custom ticket fields: 'Time spent last update' and 'Total time spent'. These fields are essential for storing time data and need to be added to your ticket forms. By design, agents with access to the…
Can agents edit the time recorded by the Time Tracking app?
Yes, agents can edit the time recorded by the Time Tracking app, but there are some limitations. When the 'Edit time submission' setting is enabled, agents can review and edit the time they spent on a ticket before submitting it. They have 15…
What happens if I uninstall the Time Tracking app?
If you uninstall the Time Tracking app, the recorded time values on a ticket will no longer be visible in Zendesk Support. Even if you reinstall the app, the previously recorded time data will not be restored. Therefore, it's important to consider…
How does the auto-pause feature work in the Time Tracking app?
The auto-pause feature in the Time Tracking app automatically pauses the timer when an agent navigates away from the ticket. This occurs when switching between ticket tabs within Zendesk, not when switching browser tabs or when the workstation is…
Can I restrict access to the Time Tracking app by role or group?
Yes, you can restrict access to the Time Tracking app by role or group. In the app settings, you can enable role restrictions to select which roles can use the app. If you enable this setting, roles without access will see the custom fields the app…
Why might time not be recorded in the Time Tracking app?
Time might not be recorded in the Time Tracking app if an agent quickly updates and submits a ticket before the app fully loads. This can happen if the agent uses a macro or manually submits the ticket too quickly. Additionally, if agents find ways…
Is the Time Tracking app available on the Zendesk mobile app?
No, the Time Tracking app does not work on the Zendesk Support mobile app. The app is designed to function within the Zendesk Support web interface and does not extend to mobile or other areas like side conversations and the bulk ticket editor. If…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
