Insights from the Knowledge Capture Tab
What insights does the Knowledge Capture tab offer?
The Knowledge Capture tab provides insights into activities related to Knowledge and Knowledge Capture, such as articles linked from tickets and those created using the app.
It also tracks agent engagement with the app. All reports in this tab use the Zendesk Guide > Knowledge Capture dataset. For a deeper dive into these activities, refer to the section on analyzing your Knowledge or Knowledge Capture activity.
More related questions
How do I access the Zendesk Guide dashboard?
To access the Zendesk Guide dashboard, you need to navigate through Zendesk Support. Open the product tray, click on the Explore icon, and then select the Zendesk Guide dashboard from the list of dashboards. Keep in mind that if components like…
What information does the Knowledge Base tab provide?
The Knowledge Base tab offers insights into how often your Help Center articles are viewed, which articles receive votes, and which generate the most comments and subscriptions. This tab helps you identify high-traffic articles and categories,…
What does the Search tab in the Guide dashboard show?
The Search tab provides data on user searches within your knowledge base, including search terms and how search volume impacts ticket creation. This information is crucial for improving self-service performance by identifying areas where users…
What is the purpose of the Team Publishing tab?
The Team Publishing tab is designed to provide insights into your knowledge management workflows and team collaboration. It reports on created, published, and archived articles, along with the responsible team members. This tab is available only…
What data does the Community tab display?
The Community tab displays data on community activity, including the number of posts, comments, upvotes, and downvotes. You can filter results by Brand, Channel, Topic title, and User role. The reports in this tab use the Zendesk Guide > Community…
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