Unfortunately, you cannot directly influence which articles are displayed in the Related articles list. The list is automatically generated based on a relevancy score, which is determined by user activity. As users view articles, relationships between articles are formed, and the frequency of these relationships increases the relevancy score.
This means that the more often an article is viewed in relation to another, the more likely it is to appear as a related article. While you can't manually select which articles appear, the system naturally improves its suggestions over time as it learns from user behavior.
The Related articles list in Zendesk is populated based on a relevancy score. This score is determined by tracking each user's recently viewed articles. When a user views an article, a record is created linking the most recently viewed article to…
Yes, the relevancy metrics are recorded even if the Related articles feature is turned off. This means that if you decide to disable the feature because the results aren't currently useful, the system will continue to track user activity and update…
Tags can influence the user experience in Zendesk, but they do not directly affect the Related articles list. The Related articles list is based on a user's recently viewed articles and the frequency of relationships between articles. Tags, on the…
Currently, there is no available API endpoint to directly pull related articles in Zendesk. However, related articles are part of the Help Center Templates, which consist of a collection of editable page templates that define the layout of…
While you can use the {{related_articles}} helper in Zendesk, customizing the returned HTML is limited. The helper automatically adds a rel="nofollow" attribute, which some users find suboptimal for SEO purposes. If you need to customize the HTML…