Customizing HTML of Zendesk Related Articles
Can I customize the HTML of the Related articles helper in Zendesk?
While you can use the {{related_articles}} helper in Zendesk, customizing the returned HTML is limited. The helper automatically adds a rel="nofollow" attribute, which some users find suboptimal for SEO purposes.
If you need to customize the HTML further, you might need to explore other options within the Help Center Templates or consult with Zendesk support for advanced customization techniques. This limitation is something to consider if SEO is a significant concern for your site.
More related questions
How is the Related articles list in Zendesk populated?
The Related articles list in Zendesk is populated based on a relevancy score. This score is determined by tracking each user's recently viewed articles. When a user views an article, a record is created linking the most recently viewed article to…
Can I influence the articles shown in the Related articles list?
Unfortunately, you cannot directly influence which articles are displayed in the Related articles list. The list is automatically generated based on a relevancy score, which is determined by user activity. As users view articles, relationships…
Does the relevancy score update if the Related articles feature is turned off?
Yes, the relevancy metrics are recorded even if the Related articles feature is turned off. This means that if you decide to disable the feature because the results aren't currently useful, the system will continue to track user activity and update…
How do tags affect the Related articles list in Zendesk?
Tags can influence the user experience in Zendesk, but they do not directly affect the Related articles list. The Related articles list is based on a user's recently viewed articles and the frequency of relationships between articles. Tags, on the…
Is there an API to pull related articles in Zendesk?
Currently, there is no available API endpoint to directly pull related articles in Zendesk. However, related articles are part of the Help Center Templates, which consist of a collection of editable page templates that define the layout of…
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