Improved Slack Integration with Zendesk Support
How has the Slack integration with Zendesk Support been improved?
The Slack integration with Zendesk Support has been enhanced to provide a more consistent experience. It is now part of the Admin Center, aligning with other Zendesk integrations. A new trigger action for Slack allows you to incorporate Slack into your existing Zendesk triggers, streamlining communication and workflow.
More related questions
What new features were introduced in Zendesk Support in December 2022?
In December 2022, Zendesk Support introduced several exciting features. Admins can now subscribe a webhook to user or organization events, enhancing the way you can automate and manage notifications. Additionally, you can CC and BCC recipients in…
How has the Zendesk Messaging experience improved?
Zendesk Messaging has become more customizable and expressive. A new launcher shape, the rounded square, allows for a more refined appearance. Additionally, rich content options like images, gifs, and emojis have been added to Flow Builder, making…
What updates were made to the Zendesk Admin Center?
The Zendesk Admin Center saw several updates in December 2022. You can now change your payment currency to Brazilian real if you're based in Brazil. The ROI calculator helps you estimate your return on investment before purchasing Zendesk Suite….
What new features are available in Zendesk Sell?
Zendesk Sell introduced a new Conversation View, making communication easier with three ways to access conversations. Additionally, the registration process for Sell Voice has been improved with the use of a chatbot, allowing you to get your number…
What improvements have been made for developers using Zendesk?
Developers using Zendesk can now benefit from enhanced connection support in ZIS. Connections now support API keys, bearer tokens, and basic authentication, allowing for more secure and flexible authentication of REST API requests in a ZIS flow.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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