Improve Search Relevance in Zendesk Knowledge Base
How can I improve search relevance in my Zendesk knowledge base?
Improving search relevance in your Zendesk knowledge base can be achieved by using labels. Labels are keywords or phrases that you can add to your articles to help them rank higher in search results. These labels act as additional keywords that influence the search engine within the help center, making it easier for users to find the information they need. Additionally, Zendesk bots utilize these labels to enhance search results. For more details, you can check out the section onUsing labels on your help center articles.
More related questions
What is the best way to promote articles in Zendesk?
Promoting articles in Zendesk is a great way to increase their visibility. By promoting an article, you can raise it to the top of the section where it is listed, and it will be marked with a star. This makes it more noticeable to users browsing…
How do I archive outdated articles in Zendesk?
Archiving outdated articles in Zendesk helps keep your knowledge base clean and relevant. When an article is no longer useful, you can archive it to remove it from the help center, preventing confusion and reducing unnecessary support requests….
How can I manage and update articles in bulk in Zendesk?
Managing and updating articles in bulk in Zendesk is made easy with article lists. You can create lists to view and manage articles based on specific criteria, such as those labeled as out of date. This allows you to efficiently archive or update…
How do I localize content in my Zendesk help center?
Localizing content in your Zendesk help center involves creating translated versions of your articles and interface elements. This process typically includes sending your content for translation and then integrating it back into your help center….
What advanced features does Guide Enterprise offer for content optimization?
Guide Enterprise offers several advanced features to optimize your content development processes. These include Content Cues, which use machine learning to suggest articles to archive, update, or create based on usage data. You can also set up…
How can I set up collaborative workflows in Zendesk Guide?
Setting up collaborative workflows in Zendesk Guide is essential for teams working together on knowledge base content. Using Team Publishing, you can establish roles such as Author, Approver, and Publisher to manage the review and publishing…
How do I schedule articles for automatic publishing in Zendesk?
Scheduling articles for automatic publishing in Zendesk allows you to plan content releases efficiently. You can set specific dates and times for articles to be published or unpublished, which is useful for product launches or time-sensitive…
How can I prevent my Zendesk articles from becoming outdated?
To prevent your Zendesk articles from becoming outdated, you can set up verification rules to send reminders to article owners. These rules use filters and frequency intervals to prompt reviews and updates. Article owners can then verify if updates…
What are content blocks in Zendesk and how do I use them?
Content blocks in Zendesk are reusable pieces of content that can be inserted into multiple articles. They are ideal for repeating information, like disclaimers, across different articles. By using content blocks, you can update the text in one…
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