If you need to import data older than the last 24 hours from Gorgias, you can contact the Zendesk QA Support team for assistance.
The initial sync only includes the most recent 24 hours of data, but the support team can help you with importing older data if necessary. This ensures you have access to all the historical data you need for comprehensive analysis and reporting.
Connecting Gorgias to Zendesk QA is a straightforward process. First, during the signup, select Gorgias from the list of integrations. Next, give your connection a name, which is helpful if you plan to add multiple connections in the future. Then,…
Yes, you can connect multiple Gorgias instances to Zendesk QA. After your initial setup, you can add more connections by navigating to Account Settings > Connections within Zendesk QA. This feature is particularly useful if you manage multiple help…
Yes, there are additional security options available when connecting Gorgias to Zendesk QA. These options allow you to prevent specific information and conversations from being synced with Zendesk QA. This feature is useful for maintaining privacy…