Importing Older Data from Cordless to Zendesk QA
Learn how to import older data from Cordless to Zendesk QA. Use the public import API and get support if needed.
Can I import older data from Cordless to Zendesk QA?
Yes, you can import older data from Cordless to Zendesk QA. While the system automatically syncs the last 24 hours of call recordings, importing older conversations requires using Zendesk's public import API. If you need help with this process or have any questions, you can reach out to Zendesk's Support team for assistance.
More related questions
How do I connect Cordless to Zendesk QA?
Connecting Cordless to Zendesk QA is a straightforward process. First, during the signup process, you'll be prompted to connect your help desk. Choose Cordless from the list of available integrations. Next, give your connection a name, which is…
What happens after connecting Cordless to Zendesk QA?
After connecting Cordless to Zendesk QA, the system will begin syncing the last 24 hours of call recordings from your Cordless account. This process involves transferring recording URLs to Zendesk QA. However, the actual conversations need to be…
What should I do if I have multiple Cordless connections?
If you have multiple Cordless connections, it's important to give each connection a unique name during the setup process. This helps you manage and identify each connection easily in the future. When setting up each connection, follow the same…
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