How to Connect Cordless to Zendesk QA
How do I connect Cordless to Zendesk QA?
Connecting Cordless to Zendesk QA is a straightforward process. First, during the signup process, you'll be prompted to connect your help desk. Choose Cordless from the list of available integrations. Next, give your connection a name, which is helpful if you plan to add multiple connections in the future. Then, select the retention period for your data. Finally, you'll be redirected to Cordless to authorize Zendesk QA to access your account. Once authorized, Zendesk QA will start syncing the last 24 hours of call recordings from your Cordless account. Note that the conversations themselves need to be imported via Zendesk's public import API. If you have any questions or need assistance with importing older data, feel free to contact Zendesk's Support team.
More related questions
What happens after connecting Cordless to Zendesk QA?
After connecting Cordless to Zendesk QA, the system will begin syncing the last 24 hours of call recordings from your Cordless account. This process involves transferring recording URLs to Zendesk QA. However, the actual conversations need to be…
Can I import older data from Cordless to Zendesk QA?
Yes, you can import older data from Cordless to Zendesk QA. While the system automatically syncs the last 24 hours of call recordings, importing older conversations requires using Zendesk's public import API. If you need help with this process or…
What should I do if I have multiple Cordless connections?
If you have multiple Cordless connections, it's important to give each connection a unique name during the setup process. This helps you manage and identify each connection easily in the future. When setting up each connection, follow the same…
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