Importance of Setting a Default Group in Zendesk
Why is it important to set a default group for your Zendesk account?
Setting a default group for your Zendesk account is crucial because it determines the initial group assignment for all new team members. This helps streamline the onboarding process and ensures that new team members are immediately part of a group, which can be important for ticket routing and management.
Having a default group also simplifies the management of team members, especially in larger organizations with multiple groups. It ensures consistency and helps maintain an organized structure within your Zendesk account.
More related questions
What is the difference between an account's default group and a team member's default group in Zendesk?
An account's default group and a team member's default group serve different purposes in Zendesk. An account's default group is the group that all new team members are initially assigned to when they are added to your account. If you have only one…
How do I change my account's default group in Zendesk?
To change your account's default group in Zendesk, you need to have more than one group. Changing the default group affects only new team members, who will be added to the new default group. Existing team members' default groups remain unchanged….
How can I change a team member's default group in Zendesk?
Changing a team member's default group in Zendesk is done through their user profile. This allows you to control which group a team member is associated with when tickets are automatically assigned to them. To change a team member's default group,…
What happens to existing team members when I change the account's default group in Zendesk?
When you change the account's default group in Zendesk, it does not affect existing team members. Their default groups remain the same as before the change. The new default group only applies to team members who are added after the change. This…
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