An account's default group and a team member's default group serve different purposes in Zendesk. An account's default group is the group that all new team members are initially assigned to when they are added to your account. If you have only one group, it automatically becomes the default. However, if you have multiple groups, you can choose which one to set as the default.
On the other hand, a team member's default group is specific to each individual. When a ticket is automatically assigned to a team member, it is assigned to them in their default group. You can change a team member's default group at any time through their profile. For more details, check out theoriginal article.
To change your account's default group in Zendesk, you need to have more than one group. Changing the default group affects only new team members, who will be added to the new default group. Existing team members' default groups remain unchanged….
Changing a team member's default group in Zendesk is done through their user profile. This allows you to control which group a team member is associated with when tickets are automatically assigned to them. To change a team member's default group,…
When you change the account's default group in Zendesk, it does not affect existing team members. Their default groups remain the same as before the change. The new default group only applies to team members who are added after the change. This…
Setting a default group for your Zendesk account is crucial because it determines the initial group assignment for all new team members. This helps streamline the onboarding process and ensures that new team members are immediately part of a group,…