Importance of Security Contact Email in Zendesk
Why should I add a security contact email in Zendesk?
Adding a security contact email ensures the right people are notified of security incidents.
Zendesk sends security notifications to the account owner by default, but this may not always be the best person to handle such alerts. By designating a specific security contact email, you ensure that your company's security team or relevant personnel are informed promptly, allowing them to take necessary actions swiftly.
More related questions
How can I designate a security contact email in Zendesk?
To ensure timely alerts, you can designate a security contact email in Zendesk. In the Admin Center, navigate to the Account section in the sidebar, then select Security > More settings. On the Zendesk Support tab, enter the email address in the…
Can I add multiple email addresses for security notifications in Zendesk?
Zendesk allows only one email address for security notifications, but there's a workaround. While the Security contact email field accepts only a single email address, you can create a distribution list that includes multiple recipients. This way,…
Who receives security notifications by default in Zendesk?
By default, the account owner receives all security-related notifications in Zendesk. However, since the account owner might not always be the best person to handle security incidents, it's recommended to designate a specific security contact…
What should I do if my organization has a dedicated security team?
If your organization has a dedicated security team, designate their contact email in Zendesk. This ensures that the team receives timely notifications about any security incidents affecting your Service Data. By doing so, you align the notification…
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