Importance of Email Addresses for Zendesk End Users
Why is an email address important for end user accounts in Zendesk?
An email address is crucial for end user accounts in Zendesk because it facilitates follow-up communication and is required for certain features.
While not always necessary for account creation, having an email address allows for effective follow-up on support conversations initiated on other channels like live chat or voice. Additionally, an email address is mandatory when bulk importing users via a CSV file or if end users need to sign in to access your help center and submit support requests.
More related questions
How are end user accounts added in Zendesk?
End user accounts in Zendesk can be added in several ways. They can be imported into your account, added manually by agents, or automatically created when customers contact you through the communication channels you have set up. When customers…
Can a single customer have multiple user profiles in Zendesk?
Yes, a single customer can have multiple user profiles in Zendesk. This can happen if they contact you through different channels without their contact points being linked. For instance, a customer might first reach out via email, creating a…
How can duplicate end user accounts be managed in Zendesk?
Duplicate end user accounts in Zendesk can be managed by merging them to ensure all interactions are tracked in a single profile. If a customer has multiple profiles due to contacting you through different channels, you can merge these duplicates….
Is it possible to organize end users in Zendesk?
Yes, you can organize end users in Zendesk by segmenting them into organizations. This organization allows you to view, route, and report on tickets specific to those organizations, providing a structured way to manage and analyze support requests….
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