Differentiating betweenCallsandCompleted callsin Zendesk Explore is important for gaining insights into your call handling process. While Calls provide a total count of all received calls, Completed calls focus on those that resulted in successful agent interactions.
This distinction helps you evaluate both the volume of calls and the effectiveness of your support team, allowing you to identify areas for improvement and optimize customer service operations.
In Zendesk Explore, the difference between Calls and Completed calls is based on the call's status.Callsinclude all calls received by your account, whether they were answered, abandoned, or went to voicemail.Completed calls, on the other…
In Zendesk Explore, calls that are not answered are included in theCallsmetric. This metric encompasses all calls received by your account, including those that were never answered, abandoned in the queue, or went to voicemail. This…
TheCompleted callsmetric in Zendesk Explore represents calls that successfully connected with an agent. This metric is crucial for understanding the effectiveness of your call handling process, as it only includes calls that resulted in an…