Yes, system outages can sometimes cause Network errors in Zendesk Explore. While data threshold issues are a common cause, outages, such as those experienced by AWS, can also lead to these errors.
If you suspect a system outage is causing the error, check for any announcements or updates from Zendesk regarding service disruptions. Once the outage is resolved, the Network error should no longer occur. If the issue persists, consider adjusting your report's filters to ensure it's not a data threshold problem.
A 'Network error' in Zendesk Explore reports usually occurs when the data threshold is exceeded. Explore can handle up to 50,000 rows of data at a time. If your report exceeds this limit, you'll see a Network Error message. To fix this, you can…
Adjusting date filters can help resolve a Network error in Zendesk Explore by reducing the data load. This error occurs when the data threshold of 50,000 rows is exceeded. To adjust a date filter, select an existing filter like 'Ticket created -…
If your Zendesk Explore report exceeds the data threshold, you'll need to narrow the report's scope. The threshold is 50,000 rows, and exceeding it results in a Network error. To address this, adjust your report's date and data filters. Start by…