Impact of Restricted Content on Zendesk Bot Functionality
How does restricted content support affect Zendesk bot functionality?
Restricted content support enhances Zendesk bot functionality by allowing bots to access and use restricted help center articles for recommendations and replies. This means that bots can now provide more tailored and relevant responses to user inquiries, even when the content is not publicly available.
The bots will respect the article access permissions set in Guide, ensuring that only authenticated users with the appropriate permissions can access restricted content. This change does not affect the bot's user interface or end-user experience but expands the bot's ability to resolve more complex inquiries through self-service.
More related questions
What is the new restricted content support for Zendesk bots?
Zendesk has introduced restricted content support for its bots, allowing them to recommend articles and generate replies using restricted help center content. This means that Zendesk bots can now access and utilize articles that require user…
Which channels support Zendesk's restricted content feature?
Zendesk's restricted content feature is supported on messaging channels that allow Zendesk authentication, such as the messaging web widget and mobile SDKs. This means that restricted articles can be recommended or used in generative replies on…
Do I need to take any action for Zendesk's restricted content support?
No specific actions are required from you to benefit from Zendesk's restricted content support. If you already have restricted articles or a restricted help center with authentication and user mapping in place, the bots will automatically start…
Why did Zendesk introduce restricted content support for bots?
Zendesk introduced restricted content support for bots to expand the range of use-cases that can be resolved automatically. This change was driven by customer feedback requesting the ability for bots to access restricted help center articles,…
What happens if a user is not authenticated when accessing restricted content?
If a user is not authenticated, they may not be able to access restricted content through Zendesk bots. The bot will respect the article access permissions set in Guide, which means that users without the necessary authentication will not see…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
