Zendesk's restricted content feature is supported on messaging channels that allow Zendesk authentication, such as the messaging web widget and mobile SDKs. This means that restricted articles can be recommended or used in generative replies on these platforms.
However, it's important to note that this feature is not available on social messaging channels. Therefore, if you're using Zendesk bots on platforms like Facebook Messenger or WhatsApp, restricted articles will not be accessible through those channels.
Zendesk has introduced restricted content support for its bots, allowing them to recommend articles and generate replies using restricted help center content. This means that Zendesk bots can now access and utilize articles that require user…
Restricted content support enhances Zendesk bot functionality by allowing bots to access and use restricted help center articles for recommendations and replies. This means that bots can now provide more tailored and relevant responses to user…
No specific actions are required from you to benefit from Zendesk's restricted content support. If you already have restricted articles or a restricted help center with authentication and user mapping in place, the bots will automatically start…
Zendesk introduced restricted content support for bots to expand the range of use-cases that can be resolved automatically. This change was driven by customer feedback requesting the ability for bots to access restricted help center articles,…
If a user is not authenticated, they may not be able to access restricted content through Zendesk bots. The bot will respect the article access permissions set in Guide, which means that users without the necessary authentication will not see…