Impact of Organization Mapping on Zendesk Ticket Assignment
How does organization mapping affect ticket assignment in Zendesk?
Organization mapping in Zendesk can automatically assign tickets to a specific group if a group is selected in the Group field for users in that organization. This means that any new tickets submitted by users who are part of the organization will be assigned to the designated group. To prevent this auto-assignment, you can set the Group field value to null, allowing for more flexible ticket routing.
For further information, see theZendesk article on creating organizations.
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