Can Triggers Auto-Assign Tickets in Zendesk?
Can triggers auto-assign tickets to a group in Zendesk?
Yes, triggers can automatically assign tickets to a designated group of agents in Zendesk. Triggers are a powerful tool that can be set up to route tickets based on specific conditions, such as the support address where they were received. This allows for efficient ticket management and ensures that tickets are directed to the appropriate group without manual intervention.
For more guidance, check out the article onrouting tickets to groups.
More related questions
Why do my Zendesk tickets auto-assign to one group?
Tickets in Zendesk might auto-assign to one group for several reasons. If you only have one group set up in your account, all tickets will automatically assign to that group. To prevent this, you can create a dummy group, but this won't work if you…
How can I stop tickets from auto-assigning to a group in Zendesk?
To stop tickets from auto-assigning to a group in Zendesk, you need to check a few settings. If you have only one group, consider creating a dummy group to have more than one option. However, this won't work if you have only one agent. If you have…
What happens if a ticket is sent to multiple groups in Zendesk?
When a ticket is sent to multiple groups in Zendesk, it typically assigns to the first email address listed in the 'To' line. Zendesk recognizes only the first support address and creates a ticket in that account, ignoring any additional addresses….
How does organization mapping affect ticket assignment in Zendesk?
Organization mapping in Zendesk can automatically assign tickets to a specific group if a group is selected in the Group field for users in that organization. This means that any new tickets submitted by users who are part of the organization will…
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